Redressal Policy
Grievance Redressal / Escalation Matrix
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically or an email may be sent to the customer care at support@worthwhiz.in. Alternatively, the Investor may call on +9199936-25557. Client can expect a reply within 7 business days.
Clients can write to the Head of Customer Care at support@worthwhiz.in, alternatively, the investor may call on +91 72250-83658, if the Investor does not receive a response within 7 business days of writing to customer care team. The client can expect a reply within 7 business days of approaching the Head of Customer Care.
Clients can write to the compliance officer/principal officer/CEO at riteshgupta3202@gmail.com, alternatively, the Investor may call on +9199931-95557, if the Investor does not receive a response within 7 business days of writing to Head of Customer Care. The client can expect a reply within 7 business days of approaching the compliance officer/principal officer/CEO.
The Grievance Redressal policy follows the following principles:
- Investors will be treated fairly at all times.
- Complaints raised by Investors will be dealt with courtesy and in a timely manner.
- Queries and Complaints will be treated efficiently and fairly.
- The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Ms. Tisha Agrawal | B1, Office No. 356 357, PU4, Vijay Nagar, Indore, Madhya Pradesh, 452010 | 99936-25557 | support@worthwhiz.in | 09:30 AM - 06:00 PM |
| Head of Customer Care | Mr. Satyam Mahajan | B1, Office No. 356 357, PU4, Vijay Nagar, Indore, Madhya Pradesh, 452010 | 95840-00807 | support@worthwhiz.in | 09:30 AM - 06:00 PM |
| Compliance Officer | Mr. Ritesh Gupta | B1, Office No. 356 357, PU4, Vijay Nagar, Indore, Madhya Pradesh, 452010 | 99931-95557 | riteshgupta3202@gmail.com | 11:00 AM - 05:00 PM |
| CEO | Mr. Ritesh Gupta | B1, Office No. 356 357, PU4, Vijay Nagar, Indore, Madhya Pradesh, 452010 | 99931-95557 | riteshgupta3202@gmail.com | 11:00 AM - 05:00 PM |
| Principal Officer | Mr. Ritesh Gupta | B1, Office No. 356 357, PU4, Vijay Nagar, Indore, Madhya Pradesh, 452010 | 99931-95557 | riteshgupta3202@gmail.com | 11:00 AM - 05:00 PM |